If you are like most new home buyers, you're probably interested to know how the new home builders you're considering rank in customer satisfaction. The following new home builder ratings results are based on answers to questions on the following categories in order of importance: home builder's customer service, home readiness, builder's sales staff, quality of workmanship and materials, price/value, physical design elements, design center, recreational facilities and location. J.D. POWER & ASSOCIATES
NEW HOME BUILDER
CUSTOMER SATISFACTION RATINGS*
Regional Overall Satisfaction
Index Scores
0-160 (higher number = better Builder rating)
California Pacific Rating
140
Pulte Rating
133
Del Webb Rating
132
John Laing Rating
130
Lennar Homes Rating
130
Centex Homes Rating
126
Shea Homes Rating
122
Pardee Rating
121
Citation Rating(SoCal)
120
MBK Homes Rating
119
S&S Construction Rating
118
Standard Pacific Homes Rating
118
US Home Rating
118
Greystone Homes Rating
117
KB Home Rating
117
Warmington Rating
117
William Lyon Rating
117
Woodside Rating
116
Study Market Ranking Average
114
Tanamera Rating
111
Beazer Homes Rating
108
Griffin Industries Rating
108
Ryland Homes Rating
108
Van Daele Rating
108
Barratt Rating
105
Capital Pacific Rating
103
Trimark Pacific Rating
103
Forecast Rating
102
Richmond American Rating
102
Taylor Woodrow Rating
100
Toll Brothers Rating
100
Young Rating
100
Olson Company Rating
98
Western Pacific Housing Rating
98
Fieldstone Rating
97
K. Hovnanian Rating
97
D.R. Horton Rating
94
Brookfield Rating
92
Curtis Rating
86
Roger Snellenberger Rating
82
Century Vintage Rating
78
Home
Builder ratings chart
information extracted with permission from J.D. Power & Associates
2004 New Home Builder Customer Satisfaction Study.
Home builder ratings listed for California Pacific, Pulte, Del Webb, John Laing, Lennar Homes, Centex Homes, Shea Homes, Pardee, Citation, MBK Homes, SandS Construction, Standard Pacific Homes, US Home, Greystone Homes, KB Home, Warmington, William Lyon, Woodside, Tanamera, Beazer Homes, Griffin Industries, Ryland Homes, Van Daele, Barratt, Capital Pacific, Trimark Pacific, Forecast, Richmond American, Taylor Woodrow, Toll Brothers, Young, Olson Company, Western Pacific Housing, Fieldstone, K Hovnanian, D.R. Horton, Brookfield, Curtis, Roger Snellenberger, Century Vintage. The terms "Home Builder"
and "Homebuilder" may be interchanged as each of the terms is correct. "Home Builder" is the
preferred terminology, but "homebuilder" is recognized by leading dictionaries.
